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Privacy Policy

How Tivimate IPTV collects, uses and protects your personal information.

Last updated: May 6, 2026

Tivimate IPTV ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect when you use our website at tivimateaiptv.online and our IPTV service, how we use it, and what rights you have over it.

1. Who We Are

Tivimate IPTV is an IPTV subscription service. For privacy enquiries, use our contact page or message us on WhatsApp.

2. Data We Collect

Information you provide

  • Email address — required to create your account and send your login credentials.
  • Payment information — processed securely by our payment providers (PayPal, Stripe, or cryptocurrency processors). We never store your full card number.
  • Name — optional, used only when you contact support.
  • Support messages — any messages you send to us via email, WhatsApp or our contact form.

Data collected automatically

  • IP address — used for fraud prevention and geo-based pricing only. Not logged persistently.
  • Browser / device type — collected via cookies to improve site performance.
  • Pages visited and time on site — via analytics cookies (see our Cookies Policy).

3. How We Use Your Data

  • To create and manage your IPTV subscription account.
  • To send you your login credentials and service updates.
  • To process payments securely.
  • To respond to your support requests.
  • To improve our website and detect fraudulent activity.
  • To comply with legal obligations.

We do not sell your personal data to third parties. We don't use your data for automated decision-making or profiling that produces legal effects.

4. Legal Basis for Processing (GDPR)

If you're in the European Union, our legal bases for processing your data are:

  • Contract performance — processing your email to deliver the service you purchased.
  • Legitimate interests — fraud prevention and service improvement.
  • Consent — for analytics and marketing cookies (you can withdraw at any time).
  • Legal obligation — where required by law.

5. Your Rights Under GDPR (EU Residents)

If you're located in the European Economic Area, you have the following rights:

  • Right to access — request a copy of the data we hold about you.
  • Right to rectification — ask us to correct inaccurate data.
  • Right to erasure — ask us to delete your personal data ("right to be forgotten").
  • Right to restrict processing — ask us to limit how we use your data.
  • Right to data portability — receive your data in a machine-readable format.
  • Right to object — object to processing based on legitimate interests.
  • Right to withdraw consent — for cookie-based processing, any time.

To exercise any of these rights, use our contact page. We respond within 30 days.

6. Your Rights Under CCPA (California Residents)

If you're a California resident, you have the right to:

  • Know what personal information we collect and why.
  • Request deletion of your personal information.
  • Opt out of the sale of your personal information. (We don't sell personal data.)
  • Non-discrimination for exercising these rights.

To submit a CCPA request, use our contact page.

7. Your Rights Under LGPD (Brazil Residents)

If you're located in Brazil, the Lei Geral de Proteção de Dados (LGPD) grants you rights including access, correction, deletion, portability, and the right to be informed about how your data is used. Use our contact page to exercise your LGPD rights.

8. Data Sharing

We share your data only with:

  • Payment processors (Stripe, PayPal) — to complete transactions securely.
  • Analytics providers (Google Analytics) — in anonymised form, subject to your cookie consent.
  • Law enforcement — only when legally required.

9. Data Retention

We keep your email address for the duration of your subscription plus 90 days, unless you request earlier deletion. Payment records are retained as required by applicable tax law (typically 7 years).

10. Cookies

We use cookies on our website. For full details on the cookies we set and how to control them, see our Cookies Policy.

11. Security

We use HTTPS encryption for all data in transit. Access to subscriber data is limited to authorised personnel. We regularly review our security practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We'll update the "Last updated" date at the top. For material changes, we'll notify subscribers by email.

13. Contact

Privacy questions? Use our contact page. We aim to respond within 48 hours.